Shipping policy
Last updated: November 2025
Store name: LetGlam
Website: https://letglam.com
Email: contact@letglam.com
Thank you for shopping at LetGlam. Please read our shipping policy carefully before placing an order.
1. Processing Time
All orders are processed within 1–3 business days.
During peak periods, order validation and processing may require additional time.
Customers will be notified if any significant delay occurs.
2. Shipping Times
We ship to most countries worldwide.
Estimated delivery time:
🌍 International shipping: 7–10 business days
Please note:
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These timeframes do not include weekends or holidays.
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Delivery delays may occur due to customs, weather conditions, or carrier issues.
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Some countries may experience slightly longer delivery times.
3. Shipping Costs
Shipping fees are displayed at checkout and vary depending on your destination and order total.
Promotional free shipping may be offered occasionally.
4. Order Tracking
Once your order is shipped, you will receive a shipping confirmation email with your tracking number.
You can track your order anytime on our website via the “Track My Order” page using:
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Your order number (#XXXX)
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The email address used during checkout
If you do not receive your tracking email within 5 days, feel free to contact us.
5. Incorrect Address or Missing Information
Customers are responsible for providing an accurate and complete shipping address.
LetGlam is not responsible for:
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Delays caused by incorrect or incomplete addresses
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Lost packages due to wrong information entered by the customer
If you made a mistake, contact us within 24 hours at contact@letglam.com.
6. Customs, Duties & Taxes
International orders may be subject to import taxes, customs duties, or fees imposed by your country.
These fees are:
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Not included in our product prices
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Not covered by LetGlam
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The customer’s responsibility
Please check your local customs regulations before ordering.
7. Lost, Delayed, or Stolen Packages
If your package seems delayed or never delivered:
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Check the tracking information
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Verify your shipping address
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Contact your local carrier or post office
If still unresolved, email us at contact@letglam.com, and we will assist in starting an investigation with the carrier.
For lost or stolen packages marked delivered:
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LetGlam is not responsible for packages confirmed as delivered by the carrier.
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Refunds or replacements may be offered on a case-by-case basis.
8. Pre-Order Items
If you purchase a pre-order item, shipping times may differ from standard items.
Estimated shipping dates will be indicated on the product page.
Orders containing both pre-order and in-stock items may be shipped together or separately depending on availability.
9. Order Cancellation
Orders can be cancelled only if they have not yet been processed or shipped.
Once an order has been shipped, cancellation is no longer possible.
To request cancellation, please contact us as soon as possible.
10. Contact Us
For any questions regarding shipping, please contact:
📧 contact@letglam.com
🌐 https://letglam.com
We’re here to help and answer any concerns you may have.
